Hi Traveler friends,
We want you to feel confident and safe in making your travel arrangements and we understand that this is a unique situation. To help you feel at ease with booking your Cuba tour we have developed a special travel guarantee for those considering traveling to Cuba in the future, as well as those who already have a tour booking with us within the next 30 days.
Keeping everyone safe and having a positive experience is our top priority for all of our travelers. We are in unison with any travel recommendations given between the US and Cuba. To date (March 16th, 2020), there are currently no travel restrictions to fly to Cuba from the US, or from Cuba to other places. We are closely monitoring the situation and will make updates as fast as we can.
We have already created a travel guarantee for those traveling with us within the next 30 days of today (March 16th, 2020 until April 14th, 2020) and for those who would like the travel with us in the future.
Travel Guarantee for current bookings within the next 30 days
We will provide you and your group a 100% credit if you would prefer to change your travel date with another date in the future. We need at least 7 days’ notice before your tour start date. We will exchange your tour for another tour in the future without any change fees. Please contact the director, Chaz: [email protected] to discuss options.
Travel Guarantee for future bookings
For all new reservations made between March 16th-May 16th, 2020, we will offer the below arrangement outside of our typical cancellation policy.
If you need to cancel your trip because your country or airline restricts travel Cuba. This is arrangement is valid for any trip made until October 15th, 2020.
- You may purchase Cancel For Any Reason (CFAR) Travel Insurance with Travelex. This covers a percentage of your travel to be refunded. (Usually up to 75%.) We will provide the difference as a credit towards another tour in the future. You must send us a copy of your insurance after purchase and notify us before 48 hours of travel.
- If you opt not to buy travel insurance and your flight or travel becomes restricted due to COVID-19 we will do the following arrangement: If you need to cancel within 30 days of your travel date we will provide an 80% credit towards another tour date of your choosing. If you need to cancel within 7 days of your travel, with at least 48 hours’ notice, we will give you a 70% credit towards another tour date of your choosing.
We hope this helps you make your spring and summer travel arrangements with more confidence. We are committed to your safety and making sure your trip is completely enjoyable.
Chaz Chambers (Founder/Director)
Email: [email protected]
24/7 Reservations: 1-844-389-9271