At Havana Music Tours our goal is to make your adventure exceptional. To help us achieve this goal, the more we know about our guests, the more we can assist you with your trip. As we help you plan your trip, we ask for some mandatory and some optional information. In return, we promise to protect this information so that it remains confidential.
What Information We Ask for and When
You can reserve a trip or make a reservation by contacting us by phone, email, or by visiting our website. At that time, we will ask you to provide some basic information (including your name, address, phone number and credit card number and expiration date) so that we can identify you, contact you and process your reservation. Sometimes, we may need more information in order to allow us to provide you with our high level of guest service. Below is a description of some of the extra information we may require.
Health Condition: We may need information about your age, gender and general health so that we can assist in safeguarding your personal health and safety.
Dietary Restrictions / Limitations / Preferences: We understand that many guests prefer or are required to follow certain diets. We try to accommodate these choices and needs whenever possible. To accomplish this, your dietary preferences need to be recorded in your guest record. This information is then transferred to your Havana Music Tours guides, who contact the various restaurants and hotels we work with to ensure that your requirements can be met.
Flight and Passport Information: If we are assisting you with any flight arrangements in conjunction with your trip, we will request your full name as it appears on your passport and your passport number for international flights. Even if we are not assisting you with your flight arrangements, we will request your flight information in order to provide you with any necessary airport transfers and/or to ensure that you will have adequate time to arrive at the airport for your flights. For some trips, we request passport information because it is required by our local service providers (for example or a hotel) or to facilitate your transportation while on your trip.
How We Collect Information
We constantly seek to improve our website and the online services we offer. As part of these efforts, we collect and analyze certain information about visitors to our website. This data includes (but is not limited to) domain and/or web browser information. We may track which website you visited before arriving at our site and the website you link to when you leave www.havanamusictours.com. In order to provide you with E-NEWS and other online services, we may request that you voluntarily provide us with personal information including your name and e-mail address.
How We Use the Information
We may use information you have given us to provide a service, measure guest interest in certain new products and inform you about products and services. If you have provided your e-mail address to us or to a company we have partnered with to make their products and services available to you, we may send you e-mail offers. We may also send you e-mail offers if you have provided your e-mail address to a third party and have actively chosen or requested, on an opt-in basis, to receive e-mail offers from other parties. When we send e-mails to you, we may be able to identify information about your e-mail address, such as whether you can read html e-mails with graphics. If your e-mail address can read an html email, we may choose to send you emails in that manner. You can opt-out from receiving e-mail offers by choosing the unsubscribe feature on any email from us.
How and When We Might Share Your Information
We may send personally identifiable information about you to other companies or people when:
• We have your consent to share the information.
• We need to share your information to provide the product or service you have requested.
• We need to send the information to companies who work on behalf of Havana Music Tours to provide a product or service to you. Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.
• When we respond to subpoenas, court orders or legal process.