Ethics Policy

Overview of our Ethics Policy

Havana Music Tours’ (Musical Getaways LLC) Ethics Policy. Last Updated: May 29th, 2024

At Havana Music Tours, we are committed to maintaining the highest standards of ethical conduct in all our operations. Our Ethics Policy serves as a foundation for our principles and practices, ensuring that we operate with integrity, respect, and responsibility toward our clients, employees, and partners.

Core Values:

• Integrity: We act with honesty and transparency in all our interactions, ensuring that our actions align with our values.
• Respect: We treat everyone with dignity and respect, valuing diverse perspectives and fostering an inclusive environment.
• Responsibility: We are accountable for our actions and decisions, ensuring that they reflect our commitment to ethical conduct.
• Fairness: We strive to be fair and just in all our dealings, ensuring equitable treatment for all.
• Transparency: We maintain open communication and provide clear, accurate information about our services and practices.

Code of Conduct:

Our employees, tour guides, and representatives are expected to:

• Conduct themselves professionally and courteously.
• Adhere to all company policies and procedures.
• Avoid conflicts of interest and disclose any potential conflicts promptly.
• Protect confidential information and respect the privacy of clients and colleagues.
• Comply with all applicable laws and regulations.

Customer Relations:

We are dedicated to providing respectful and fair treatment to all our customers. We listen to their needs, address their concerns promptly, and strive to exceed their expectations in all our services.

Confidentiality and Privacy:

We take the privacy of our customers seriously. All confidential information is handled with the utmost care and discretion, and we implement robust data protection measures to ensure the security and privacy of personal information.

Compliance with Laws:

We are committed to complying with all local, national, and international laws and regulations governing our operations. We stay informed about legal requirements and ensure that our practices are in full compliance.

Conflict of Interest:

We require all employees and representatives to avoid situations that could lead to conflicts of interest. Any potential conflicts must be disclosed immediately to management for appropriate action.

Reporting and Addressing Violations:

We encourage employees and customers to report any unethical behavior or violations of this policy. Reports can be made confidentially and without fear of retaliation. We investigate all reports thoroughly and take appropriate corrective action.

Training and Awareness:

We provide regular training and awareness programs to ensure that all employees are familiar with our Ethics Policy and understand their responsibilities. Continuous education helps us maintain a high standard of ethical conduct.

Review and Updates:

Our Ethics Policy is reviewed regularly to ensure it remains current with best practices and legal requirements. Updates are communicated to all employees and stakeholders to ensure ongoing compliance.

Contact Information:

For any questions or to report concerns regarding our Ethics Policy, please contact us at:

• Email: info@havanamusictours.com
• Phone:  866-445-7343
• Website: Havanamusictours.com
• Contact Form

At Havana Music Tours, we are dedicated to fostering a culture of ethical behavior and integrity. By adhering to this Ethics Policy, we ensure that our actions reflect our commitment to excellence and responsibility in all that we do.